Not necessarily! You can check out as a guest when you finalize your order. You will have an option to create an account after your order is complete with the information you have provided at checkout. Shopping on the TheGorgeousMess.com would be so much easier if you create an account with us as you do not have to fill in your details every time you come back. You will also receive benefits such as, regular newsletters, and exclusive discount, promos, and special offers.
Log in to your account here and you can change your details at any time. We recommend that you check your account once in a while to make sure your details are up-to-date.
You may email us at [email protected]
Because we want your shopping experience to be of utmost convenience, we accept payments through COD, Credit Card and Paypal. Don’t worry, your details are safe with us as we take security very, very seriously.
We know you’re so excited to receive your purchase! For Metro Manila, you'll receive it 3-5 business days after placing your order. Provincial orders will take around 5 - 7 business days to arrive.
If your order has been sent to you using a courier with tracking services, you can follow its journey to you. Once your order ships, you'll receive an email with a tracking number if this is the case.
Changes can be made to your order during your checkout process. However, orders that have already been submitted and invoiced cannot be altered. Our goal at The Gorgeous Mess is to provide with exceptional service and 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return your purchase subject to our Return Policy.
If your order has not arrived by the estimated delivery date, please check the following:
If you still can't find your package, please email us at [email protected] with your Order Number and any details you can provide about your order. We'll reply as soon as possible and do our best to locate your package. If it cannot be found, we will arrange a replacement or refund for you in the form of store vouchers.
We offer a return policy that allows ordered items to be returned 7 days after the receipt of the said items. You can ship the item back to us along with the original packaging – including all the tags that came along with it. However, all items are still subject to quality assessment. Once it passes quality control, you will be refunded in the form of a store voucher.
We want to resolve any issues with items immediately. As soon as you discover any fault with your item/s, please get in touch with our Customer Care team at [email protected] with your order #, item name and a description of the issue. We’ll get back to you right away!
For returned items in good condition, you can expect a your store credit to reflect the return seven to ten business days after you shipped the items back to us.
We may have sent your items in separate parcels so please check your e-mail to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within our estimated delivery time, please get in touch with our Customer Care team at [email protected] with your order #, item name and a description of the issue. We’ll get back to you right away!