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 Frequently Asked Questions

Getting Started

  • Do I have to create an account to shop on The Gorgeous Mess?

Not necessarily! You can check out as a guest when you finalize your order. You will have an option to create an account after your order is complete with the information you have provided at checkout. Shopping on the TheGorgeousMess.com would be so much easier if you create an account with us as you do not have to fill in your details every time you come back. You will also receive benefits such as, regular newsletters, and exclusive discount, promos, and special offers.

  • How do I change details on my TGM account?

Log in to your account here and you can change your details at any time. We recommend that you check your account once in a while to make sure your details are up-to-date.

  • Who may I speak to if I have a question about a product or anything about The Gorgeous Mess?

You may email us at [email protected]usmess.com

Ordering & Shipping

  • How do I pay?

Because we want your shopping experience to be of utmost convenience, we accept payments through COD, Credit Card and Paypal. Don’t worry, your details are safe with us as we take security very, very seriously.

  • When do I receive my item?

We know you’re so excited to receive your purchase! For Metro Manila, you'll receive it 3-5 business days after placing your order. Provincial orders will take around 5 - 7 business days to arrive. 

  • How do I track my order?

If your order has been sent to you using a courier with tracking services, you can follow its journey to you. Once your order ships, you'll receive an email with a tracking number if this is the case.

  • Can I change, cancel or return my order or any details of it?

Changes can be made to your order during your checkout process. However, orders that have already been submitted and invoiced cannot be altered. Our goal at The Gorgeous Mess is to provide with exceptional service and 100% satisfaction guarantee on all of our products. Therefore, if you are not completely satisfied with your order, you may return your purchase subject to our Return Policy.

  • My order has not yet arrived!

If your order has not arrived by the estimated delivery date, please check the following:

    • Log in to your account to check that we have the correct delivery address for your order and your contact details are up to date.
    • Check if you have a text message, email or attempted delivery card from one of our carriers.

If you still can't find your package, please email us at [email protected] with your Order Number and any details you can provide about your order. We'll reply as soon as possible and do our best to locate your package. If it cannot be found, we will arrange a replacement or refund for you in the form of store vouchers.

Refunds & Returns

  • I want to return/exchange an item

We offer a return policy that allows ordered items to be returned 7 days after the receipt of the said items. You can ship the item back to us along with the original packaging – including all the tags that came along with it. However, all items are still subject to quality assessment. Once it passes quality control, you will be refunded in the form of a store voucher.

  • My item is damaged or incorrect, what should I do?

We want to resolve any issues with items immediately. As soon as you discover any fault with your item/s, please get in touch with our Customer Care team at [email protected] with your order #, item name and a description of the issue. We’ll get back to you right away!

  • How long does it take to process a returned item

For returned items in good condition, you can expect a your store credit to reflect the return seven to ten business days after you shipped the items back to us.

  •  An item is missing from my order, why?

We may have sent your items in separate parcels so please check your e-mail to see if any of your items will be arriving separately. If an item is still missing and any additional packages have not arrived within our estimated delivery time, please get in touch with our Customer Care team at [email protected] with your order #, item name and a description of the issue. We’ll get back to you right away!