Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether or not recorded in any form, from which the identity of an individual is apparent or can reasonably and/or directly be ascertained by the entity holding the information, or, when put together with other information, would directly and certainly identify an individual”.
To enable us to comply with our corporate policies in relation to our customers as well as with the requirements under the Data Privacy Act, it is important that we collect, use, store and retain your personal data only as is reasonable and necessary for a declared and specific purpose stated in the pertinent consent forms.
In general, the purposes for which we collect and use your data may be:
1. To perform functions necessary to deliver the services, goods and other products offered by Rockwell:
i) To conduct due diligence (e.g. to check credit risk and vendor accreditation) prior to the execution of a contract (sale, lease, etc.), as well as collect necessary personal information to facilitate the fulfillment of the terms of the contract thereafter;
ii) To respond to customer, investor and/or vendor enquiries, complaints and requests;
iii) To provide customer care activities, monitor quality and security, and provide services timely and efficiently;
iv) To inform (through telephone call, SMS or email) about project updates, new residential and commercial launches, as well as complimentary, commercial and promotional advertisements;
2. To facilitate online transactions and communicate through interactive user platforms for investor/customer/vendor queries (e.g. livechat, etc.)
3. To conduct research and analysis (through surveys or polls) in order to improve customer experience/satisfaction and generate statistical insights,
4. To comply with legal and regulatory requirements or obligations and perform such other processing or disclosure that may be required under any law or regulation;
Other uses by nature of our transactions
In addition, from the general uses mentioned above, we may use your personal information depending on your transactions with us in any of the following means:
A.) When you want to become a part of our team:
B.) When you inquire about or acquire a property:
C.) When you apply to become a tenant or merchant in any of our properties for lease:
D.) When you are a vendor/supplier, a potential vendor, or a contractor:
E.) When you are a retail customer:
F.) When you shop with us online:
The common type of data collected by Rockwell includes the following:
You are responsible for ensuring that all data, whether personal information, sensitive personal information or privileged information, you submit to ROCKWELL is accurate, complete and up-to-date.
We collect data when you:
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For you to fully enjoy your visit and browsing experience, only non-identifiable web traffic data are collected and analyzed, including:
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As a general rule, we are not allowed to share your data to third party except in limited circumstances as listed below.
By giving your consent, you authorize Rockwell to disclose your personal data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign in any of the following circumstances:
This means we might provide your personal data to the following:
Rockwell is very sensitive to privacy issues and it is especially careful in its communications with children. Rockwell would never directly collect personal data from children without the parent's consent.
Personal data pertaining to children and collected from their parents is used by Rockwell or other entities that provide technical fulfillment or other services to Rockwell (for example, services intended to improve our services/web sites, and fulfilling requests or administering promotions). These personal data are not sold.
Meanwhile, we urge parents to regularly monitor and supervise their children's on-line activities.
All data are preserved in accordance with the following retention standards:
1. If the data subject has an existing contract and transaction with Rockwell, the information will be retained all throughout the contract period and 10 years after its completion.
2. If the data subject has no existing contract but has existing transaction with Rockwell, the information will be retained during the transaction and 5 years after its fulfillment.
3. If the data subject has no existing contract and transaction with Rockwell, the information will be retained for a period of 2 years.
Personal data are stored in our facilities located in the Philippines and are retained in accordance with the above parameters, industry standards, laws and regulations, unless you request that your personal data be deleted from our systems, databases and hardcopies immediately. Once deleted, your personal data will no longer be searchable or included in anonymous searches and will be completely removed from all the storage location
The Data Privacy Officer may, however, choose not to grant access or correct information based on the request following laws and regulations. He/she will give the individual a written notice that sets out the reason for the refusal.
Our contact details are as follows:
Data Protection Officer
Ms. Rica Bajo
Ground Floor, East Podium
Joya Lofts & Towers
Estrella Drive, Rockwell Center,
Email: [email protected]
You may also lodge a complaint before the National Privacy Commission (NPC). For further details, please refer to NPC’s website: https://privacy.gov.ph/mechanics-for-complaints/.
Any action to a request for correction, erasure and/or objection to process your personal data as it appears in our records is subject to applicable laws and/or the DPA, its IRR and other issuances of NPC.